Frequently Asked Questions

On average, orders containing in-stock items will be processed within 7-10 business days:

We will automatically notify you via email once your order has shipped.

During peak holiday seasons, weekends, or high traffic promotions, processing orders may take longer than 7-10 business days.

You will be asked for your tax ID number at checkout.


Backorder Items:
On occasion, a purchased item may be backordered at our warehouse & will not ship with the rest of your order.
In these cases, we will ship the remainder of your order to you as soon as possible.
If a backordered item cannot be shipped to you within 30 days, we will contact you with an offer to cancel & refund any applicable items on your order.

All sizes are shown below in inches and may vary slightly by manufacturer.

What is a Pre-Order?

  • Any items ordered prior to the official release date are pre-orders.
  • You will be charged for pre-order items when you place your order.

When will my Pre-Order Ship?

  • The scheduled release date of pre-order items is listed at our online store and in the shopping cart.
  • Due to potential production delays or other factors, release dates for pre-order items may be subject to change.

When will my Pre-Order Arrive?

  • US Orders:
  • International Orders:

US Shipments

  • Upon shipment of orders to addresses in the United States, you will receive a confirmation email with tracking information.
  • If you do not receive your confirmation email, please check your Junk Mail folder, or reach out to customer service via our contact page for assistance.
  • We cannot provide tracking information for shipments being delivered to PO Boxes.

International Shipments

  • UPS or USPS will deliver the package to your country and hand-off to your local postal service to initiate the import process. Shipments to most countries may continue to track with the UPS/USPS number provided, but details may be limited or not available during transit.
  • Please allow up to 8 weeks for delivery.

An order begins processing as soon as it is submitted.

Once an order begins processing, we cannot cancel the order, add/remove items, or update the shipping address.

If you would prefer to return your order upon receipt, please follow our returns process.

Exceptions for pre-orders:

  • If you have placed a pre-order (any items ordered prior to the official release date), you can update your shipping address up to 10 days before the release date.
  • If you would like to update the shipping address on your pre-order, please contact customer service.